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Frequently Asked Questions
Have a question? Find answers to our most frequently asked questions below.
How long does shipping take?
Orders ship from Istanbul within 1–3 business days. It arrives within 5-7 days to US. Shipping is free on orders over $70.
Can I return or exchange an item?
Yes. You can return any item within 14 days of delivery. Items must be unused and in their original packaging.
Are your products handmade?
Yes. Every piece is made by artisans with a careful eye for detail and finished by hand.
What payment methods do you accept?
We accept all major credit and debit cards. All payments are securely processed.
Do you offer gift wrapping?
Gift wrapping and personalized gift notes are coming soon.
How can I track my order?
You can track your order status anytime under My Account > My Orders.
