Delivery and Return Policy
Ensuring that every product you purchase from Tezyin reaches you safely and with care is the most important part of the shopping experience for us. Below, you can find everything you need to know about our delivery and return processes.
Delivery
Preparation Time Your orders are carefully packaged and handed over to the shipping company within [1–3] business days following payment confirmation. If this preparation time differs for our handcrafted products, it will be specifically noted on the product page.
Shipping Company and Delivery Time We ship our orders via ShipEntegra. Orders handed over to the shipping company are generally delivered within [1–3] business days, depending on your location. In any case, your order will be delivered to you within the legal maximum period of 30 days.
Shipping Fee The shipping fee for your orders is $70.
Order Tracking Once your order is shipped, your tracking number will be sent to you via email and/or SMS. You can also track the status of your order from the "My Account > My Orders" page on our website.
Delivery Area We currently ship to all provinces in Turkey.
Things to Consider Upon Delivery Please inspect the package carefully when receiving your shipment. If there is any visible damage to the package, such as crushing, tearing, or water damage, do not accept the package. Ask the courier to prepare a damage assessment report (hasar tespit tutanağı) and notify us immediately. It may be difficult for us to file a compensation claim with the shipping company for damaged shipments without an official report.
Returns and Right of Withdrawal
You have the right to return the product within 14 days from the date of delivery, without stating any reason and without incurring any penalty.
How to Make a Return? Please send your return request, along with your order number, to [email protected]. You will be provided with a return code. Please pack the product securely, ideally in its original box and packaging. Drop off the package at an Aras Kargo branch using the return code provided.
Return Shipping Fee The return shipping fee is covered by us for returns sent via Aras Kargo using the return code we provided. If you choose to send your return via a different shipping company, the return shipping costs will be the responsibility of the buyer.
Condition of Returned Products The product to be returned must be unused, undamaged, and in resalable condition. For products that have suffered damage beyond normal inspection use, the loss in value may be deducted from your refund amount.
Gift Items Any promotional products or gifts added to your order as part of a campaign must also be sent back together with the returned product.
Refunds Your payment will be refunded to your original payment method within a maximum of 14 days from the receipt of your return request. The time it takes for refunds to reflect on your credit card statement may vary depending on your bank's processing times.
Non-Returnable Products
Custom-made or personalized products (e.g., items customized with names, initials, or special designs requested by the buyer).
Damaged or Defective Products
If your product arrives damaged, incomplete, or defective, please contact us with a photo of the product as soon as possible after delivery. We will replace the product free of charge or refund the total amount. For defective products, all your rights under the Consumer Protection Law No. 6502 are fully reserved.
Exchanges
If you wish to exchange an item for a different product, we recommend that you return your current item for a refund and place a new, separate order for the desired item. This ensures that the new product is immediately reserved for you while it is still in stock.
